Collection - Smart Dunning
The Escalation Ladder
Intelligent collections automation that preserves relationships while accelerating cash flow.
Overview
Our Smart Dunning system automates collections through tiered email campaigns, automatic late fee journal entries, and VIP customer exception handling. High-priority accounts get flagged for white-glove treatment while standard accounts move through automated escalation.
The Escalation Ladder
Progressive automation with intelligent VIP handling
Day 1 Overdue
Automated Tier 1 friendly reminder email
Day 15 Overdue
Tier 2 firm email + automated late fee journal
Day 30+ Overdue
Dashboard alert for high-priority VIP handling
Pain Points We Solve
Collections team overwhelmed with high volumes
VIP customers receiving generic collection emails
Late fees applied inconsistently
No visibility into high-priority overdue accounts
The Solution
We implement a scripted collections workflow that sends tiered email campaigns based on aging, automatically posts late fee journals per your policy, identifies VIP accounts for manual handling, and creates a collections dashboard with priority alerts.
Technical Highlights
Tiered automated email campaigns
Dynamic late fee calculation and posting
VIP customer exception logic
Priority collections dashboard
Business Impact
Reduced DSO (Days Sales Outstanding) by 12 days
Increased cash collection by 25%
Preserved VIP relationships
Freed collections team for strategic accounts
Technologies Used
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